Reopening your business? How to get your card machine back up and running

If you haven’t used your card machine for a little while, you’ll need to fully charge it first, which will take around four hours.

We also recommend updating your settings to make sure you have the latest software:

Instructions for Ingenico terminals (GEMS)

1. At the home screen, press ‘Menu’ twice.
2. Scroll down and select ‘Function’.
3. Key in ‘81’ and press ‘Enter’.
4. Swipe your supervisor card or key in your supervisor password.
5. Press ‘Enter’ at the ‘accept connection method’ prompt.
6. Press ‘Enter’ at the ‘call to GEMs’ prompt.
7. The update will load and a receipt report will print once complete.

Instructions for Ingenico terminals integrated with electronic till (TMS)

1. Press ‘Menu’ twice to see more Menu options.
2. Select ‘Supervisor’. 
3. Key in your supervisor password and press 'Enter’.
4. Press 'Menu'.
5. Select 'Call TMS'.
6. The update will load and a receipt report will print once complete.

Instructions for Spire terminals

1. Press ‘Home’.
2. Press ‘4’ (Terminal).
3. Press ‘1’ (Prog Load).
4. Key in your supervisor password and press ‘Enter’.
5. The screen will display ‘Prog Load Correct?’
6. Press ‘Yes’.
7. The update will load and a receipt report will print once complete.