If you have trouble with your terminal's internet connection, please follow the steps below:
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Unplug all the cables from the terminal or charging base. Then reconnect them making sure the connections are firm.
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Unplug any wires from the plug socket, router, or phoneline port. Then and reconnect them making sure the connections are firm.
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Soft reboot your terminal following the steps below:
- Hold down the yellow 'clear' button and the 'punctuation mark' button at the same time until the screen goes blue or black.
- The terminal should automatically restart. If it doesn't, press the green 'enter' button until the terminal powers on.
Note: if your terminal has a power button, use it to turn the machine off and on again instead of following the above steps. - If your terminal is connected via Wi-Fi, repeat the steps for your router as well.
If these steps do not work, please get in touch with us at:
UK 0800 103 2959
ROI 01 696 8393