Terminal playing up? No worries. Some of the most common issues and how to sort them are listed below.
- Terminal not turning on or screen not lighting up
- Terminal won’t connect to process a payment
- Alert interruption message on terminal
- Terminal not printing
Still can't fix it?
Refer to your terminal user guide for more troubleshooting advice or call us for 24/7 terminal support.
UK - 0800 103 2959
ROI - (01) 696 8393
Read How to handle payments & customers if your card machine is not working on our Paymentsense blog, which contains a range of advice for small business owners.
Terminal not turning on or screen not lighting up
- Unplug power, wait for ten seconds and then reconnect.
- Check all cables are firmly connected or battery pack is firmly in place.
- Check internet or phone line is working.
Terminal won’t connect to process a payment
Try a soft reboot.
- Hold down the clear button and the punctuation button (below the 9 key) at the same time for 3-5 seconds, until the terminal turns off.
- Once off, hold the enter button until the terminal powers on
- Try the transaction again
Alert interruption message on terminal
Contact us and we’ll put you in touch with the terminal manufacturer.
UK - 0800 103 2959
ROI - (01) 696 8393
Terminal not printing
Check that the receipt roll is installed correctly and the lid to the roll compartment is firmly closed.