Spire terminal troubleshooting

Terminal playing up? No worries. Some of the most common issues and how to sort them are listed below.

Still can't fix it?

Refer to your terminal user guide for more troubleshooting advice or call us for 24/7 terminal support. 

UK - 0800 103 2959
ROI - (01) 696 8393

 

Please note: This helpline is for Paymentsense customers only. If you are with another provider, please contact them directly for support, or click here for Spire's own support site.

 

Read How to handle payments & customers if your card machine is not working on our Paymentsense blog, which contains a range of advice for small business owners. 

 

Terminal not turning on or screen not lighting up

  1. Unplug power, wait for ten seconds and then reconnect.
  2. Check all cables are firmly connected or battery pack is firmly in place.
  3. Check internet or phone line is working. 

Terminal won’t connect to process a payment

Try a forced power cycle

  1. Hold down the power button until the terminal shuts down.
  2. Once fully off, hold down the power button again until the terminal powers on.
  3. Try the transaction again.

Alert interruption message on terminal

Contact us and we’ll put you in touch with the terminal manufacturer.

UK - 0800 103 2959
ROI - (01) 696 8393

Terminal not printing

Check that the receipt roll is installed correctly and the lid to the roll compartment is firmly closed.

 

 

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