Republic of Ireland customers: How to reconnect your card machine to the network

To manually reconnect your card machine to the network, please follow the steps below:

Instructions for Ingenico terminals (GEMS)

Function 81 Download:

1. At the home screen, press ‘Menu’ twice.
2. Scroll down and select ‘Function’.
3. Key in ‘81’ and press ‘Enter’.
4. Swipe your supervisor card or key in your supervisor password.
5. Press ‘Enter’ at the ‘accept connection method’ prompt.
6. Press ‘Enter’ at the ‘call to GEMS’ prompt.
7. The update will load and a receipt report will print once complete.

MAC Reset:

1. Press the Menu button twice
2. Scroll down and select ‘Function’
3. Press ‘Enter’
4. Enter the code ‘32’
5. Press ‘Enter’
6. Follow on screen instructions (Choose "Yes" for each log on)

Log On:

1. Press the Menu button twice
2. Scroll down to select ‘Function’
3. Press ‘Enter’
4. Enter the code ‘75’
5. Press ‘Enter’
6. Follow on screen instructions

Instructions for Ingenico terminals integrated with electronic till (TMS)

TMS Call:

1. Press ‘Menu’ twice to see more Menu options.
2. Select ‘Supervisor’. 
3. Key in your supervisor password and press 'Enter’.
4. Press 'Menu'.
5. Select 'Call TMS'.
6. The update will load and a receipt report will print once complete.

Mac Reset:

1. Press ‘Menu’ twice
2. Select ‘Supervisor’
3. Key in your password
4. Press ‘F2’ for password
5. Press ‘F2’ for Mac reset
6. Press ‘F1’ for all
7. Press ‘F4’ for yes

Log on:

1. Press ‘Menu’ twice 
2. Select ‘Supervisor’
3. Enter your password
4. Press ‘F4’ for ‘Log On’
5. Press F1 for ‘All’
6. Press F4 for ‘Yes’

Instructions for Spire terminals

1. Press the Menu button (the button with the square underneath the screen)
2. Press the right arrow key
3. Select ‘Function’
4. Key in ‘78’ and press ‘Enter’
5. Enter your supervisor code
6. Select the acquirer
7. Choose “Delete”
8. Press “Yes” to Log on