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To ensure your data doesn’t fall into the wrong hands, we can only offer account and billing support to people that are authorised. The account holder can contact us to add new authorised contacts.

Submit a request

Please choose your issue below

Your email address

Your Merchant ID Number

This can be found on your invoices

Who was your previous provider?

Are you VAT registered?

Total cancellation costs (excluding VAT)

Please enter the cancellation costs you're claiming (excluding VAT)

Total cancellation costs (including VAT)

Please enter the cancellation costs you're claiming (including VAT)

Please confirm you have uploaded a letter from your accountant confirming that you are not VAT registered

This must contain your customer reference number and a statement confirming that you are not VAT registered

Please confirm you have uploaded your final invoice

This should be a VAT invoice or statement showing cancellation fees from your previous provider. This must: Clearly show a breakdown of all termination fees, Clearly show your business's name, Clearly show your business's registered or trading address, Be dated within the past 12 months, Be a scanned document, PDF or screenshot. We cannot accept forwarded emails.

Please confirm you have attached your proof of payment?

The proof of payment must. Match the amount shown on the final invoice, Clearly show the amount paid, Clearly show the business name or customer name that paid the balance, Clearly show the business name the total was paid to your previous provider, Be dated within the past 12 months, Be a scanned document, PDF or screenshot. We cannot accept forwarded emails. The name and address must match those Paymentsense holds for you.

I can confirm I have attached all requested documents

Additional information

Please include anything extra you think we should know

Attachments

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