Merchant Management System Support
- Service update: 'Error 1242' on eCommerce transactions
- How do I process a refund on the merchant management system
- How do I set up recurring payments
- How do I set up a new user
- Is there technical support available for my developer?
- Can I get information about your Merchant Management System?
Online Payments : Where do I find…?See all 13 articles
Common Technical Queries
- Why it is necessary to have SSL certificate?
- How do I customise the hosted payment form/page?
- Where do I get my Test card details, for testing the site?
- Where do I get my Test gateway account details from, for testing the site?
- Where do I find Gateway ID and Gateway Password?
- Where do I find the PreShared Key?
- I am seeing the error message "No Routes found for ...[card type/currency]" how can I fix this?
- I am getting the message Transaction Date/Time Expired, how do I fix this.
- I am seeing a blank page after clicking the pay button, what have I done wrong?
- I am seeing the error message "Could not communicate with Payment Gateway" how can I fix this?
- Does the payment gateway return the customer back to the merchant's website after the transaction?
- How do I customise the payment form?
- I am getting an email called 'Notification of Hosted Payment Form Error' which I don't understand?
- How do I get rid of a yellow browser warning after the transaction? eg. click the proceed to Webshop button to be redirected back to the webshop
- I am getting the message Transaction Date/Time Expired, how do I fix this?
- I am seeing the error "Merchant Doesn't Exist" on the payment page, how do I fix this?