Below you'll find a list of FAQs so that you know what to expect when moving from Merchant Management System (MMS) to the new Paymentsense online gateway.
What do I need to look out for?
- You’ll need to create login details to access the new system.
- You’ll receive an email from email@example.com, with a link to set up your account. The link is valid for 24 hours, so please make sure to check your spam folder.
Is there anything I need to do?
We recommend that you log into the new portal as soon as you receive the email, so that you can create any additional users that need access. The login URL for the new portal https://paymentsense.ubc.cybersource.com/ebc2/
What does this mean for the Merchant Management System (MMS)?
You’ll still be able to access MMS using your existing log in details, so that you can manage historic transactions and view reports. This includes the ability to process refunds.
Although we expect the transition to go smoothly, we’ll leave your MMS active so that you can continue trading if we experience any technical issues.
Is there any additional cost for the new platform?
No, your price plan will remain the same.
Who can I speak to if I need help?
Please email us at Gatewaysupport@paymentsense.com for any questions about the new gateway. We’ll respond to you between 9am and 5.30pm, Monday to Friday.