We know that this is a very worrying time for many businesses. With this in mind, we’d like to let our customers know about the support available to help maintain business continuity during this difficult period.
We’ve taken vital steps to protect our people so that they’re available to help you with your business. Technical support will continue 24/7, and our Customer Support team will be on hand as normal to help with account and billing questions.
Below we’ve detailed some of the key initiatives available to help your business:
There are a number of government initiatives designed to help you access financial aid as quickly as possible. We've compiled a list of the latest government schemes here. Alternatively, visit the official government website for more information.
Business Funding to support cash flow
We’re working with YouLend to offer Business Funding. It provides quick and flexible access to capital to help support your business. You can apply online, and funds are paid within a few days.
Repayments are taken as a fixed percentage of your takings. This means you only repay when you take payment, and it's always proportionate to your earnings.
To find out more, get in touch with us on 0800 804 8109. Please note that this service is only available to eligible customers.
BiteBack - your free takeaway toolkit
We've created BiteBack to cater for the vast majority of our customers operating in the hospitality industry. It's a free online toolkit that enables businesses such as cafes, restaurants, bakeries and butchers to process takeaway orders quickly and easily.
BiteBack allows you to create your own web page, order promotional materials and packaging, and receive orders and arrange collection.
Head to the BiteBack portal to get started.
Taking payments by phone and online
We can also help you take payments over the phone and online. In fact, your card machine can take phone payments already. Click here to find out how.
Our virtual payments system is free to set up for Paymentsense customers.
Call us on 0203 985 0186 to get started.
Update your contactless limit to £45
From 1st April 2020, the contactless limit for card transactions has been increased from £30 to £45. This change has been introduced to reduce the need for physical contact during face to face transactions. You'll need to manually update your card machine settings to be able to accept the new limit.
Find out how to update your settings here.
Paymentsense account options
If you’re worried about making payment for your Paymentsense services, please get in touch with us on 0800 077 6087. We’re here to support you, and have a number of options available to help alleviate financial pressure.