How do I become PCI compliant?

To manage your PCI compliance with Paymentsense, you’ll need to use our PCI Portal.  When you sign up with us, you’ll receive a username and password via email to give you access. If you can’t remember these, go to the portal page to reset or contact Customer Support if your account is locked.

Becoming PCI compliant for the first time

Find out how to report your PCI compliance

Transferring your PCI compliance from another provider

Find out how to transfer your PCI compliance

Updating your PCI compliance each year

Find out how to renew your PCI compliance (required every 12 months)

PCI phone validation service

We understand that your time is precious, and completing the PCI assessment can be confusing and time-consuming, especially if you’re doing it for the first time. That’s why we offer a phone validation service for a small monthly charge. Our specialist will guide you through the whole process and you can call as many times as you like. It’s the quickest and easiest way to become PCI compliant. For more information, contact Customer Support.

Becoming PCI compliant for the first time 

  1. Select ‘Manage’ under ‘Your Business Profile’ and fill in the questions within this section.
  2. Once complete, your PCI status will either show as compliant or you will be prompted to complete a Self Assessment Questionnaire.
  3. If required, you can book a vulnerability scan via the portal at a time and date that suits you. Click here for information on network scans. 
  4. The Self Assessment can range between 14 and 300 questions, depending on the type of company and payment method used. We recommend completing in your place of business so you have access to the information you need.
  5. Once successfully completed, you’ll see a message in the portal showing your compliance status.

Transferring your PCI compliance from another provider

  1. Download your PCI compliance certificate from your previous payments service provider.
  2. Log in to the PCI portal, and select ‘Manage’ in the Business Profile section.
  3. Select the option in the first question to indicate that you have an existing valid Self Assessment Questionnaire or ‘Attestation of Compliance’ from an external programme.
  4. Choose the corresponding PCI Compliance assessment type from the pre-populated list.
  5. Select ‘Begin step’ to upload your certificate, and then indicate the validation effective date and PCI DSS version from the dropdown menus. 
  6. Tick the acknowledgements, and then ‘Attest’.
  7. You will automatically become compliant, with the status and expiry date shown.

Existing customers updating PCI compliance

  1. Select ‘Re-profile’ under ‘Business Profile’ and answer the questions in that section. 
  2. Once complete, your PCI status will either show as compliant or you will be prompted to complete a Self Assessment Questionnaire.
  3. If required, you can book a vulnerability scan via the portal at a time and date that suits you. Click here for information on how to complete a scan. 
  4. The Self Assessment can range between 14 and 300 questions, depending on the type of company and payment method used. We recommend completing in your place of business so you have access to the information you need.
  5. Once successfully completed, you’ll see a message in the portal showing your compliance status.

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