How do I become PCI compliant?

To manage your PCI compliance with Paymentsense, you’ll need to use our PCI Portal.  When you sign up with us, you’ll receive a username and password via email to give you access. If you can’t remember these, go to the portal page to reset or contact Customer Support if your account is locked.

New Paymentsense customers

Find out how to report your PCI compliance

Transferring PCI compliance from another provider

Find out how to transfer your PCI compliance

Existing customers updating PCI compliance

Find out how to renew your PCI compliance (required every 12 months)

PCI phone validation service

We understand that your time is precious, and completing the PCI assessment can be confusing and time-consuming, especially if you’re doing it for the first time. That’s why we offer a phone validation service for a small monthly charge. Our specialist will guide you through the whole process and you can call as many times as you like. It’s the quickest and easiest way to become PCI compliant. For more information, contact Customer Support.

New Paymentsense customers

  1. Once logged in to the portal, you’ll need to answer a few questions under the ‘Business Profile’ section to determine which Self-Assessment Questionnaire you need to complete.
  2. The responses to the ‘Business Profile’ questions also determine whether you need a vulnerability scan. If you do, you can book this via the portal at a date and time that suits you.
  3. Finally, you’ll need to complete the Self-Assessment Questionnaire. You can do this straight away if a scan isn’t required, otherwise you’ll need to wait 72 hours after your scan has passed.
  4. The assessment can range between 14 and 300 questions, depending on the type of company and payment method used. We recommend completing it in your place of business so you have easy access to all the information you need.
  5. Once successfully completed, you’ll receive an email confirming your compliance status.

Transferring PCI compliance from another provider

  1. Download your PCI compliance certificate from your previous payments service provider.
  2. Log in to the PCI portal, and select ‘Manage’ in the Business Profile section.
  3. The first question asks you to indicate if you have an existing valid Self-Assessment Questionnaire or ‘Attestation of Compliance’ from an external programme.
  4. Select this option, and choose the corresponding PCI Compliance assessment type from the pre-populated list.
  5. Select ‘Begin step’ to upload your certificate, and then indicate the validation effective date and PCI DSS version from the dropdown menus.
  6. Tick the acknowledgments, and then ‘Attest’.
  7. You will automatically become compliant, with the status and expiry date shown.

Existing customers updating PCI compliance

  1. Log in to the PCI Portal
  2. If your business hasn’t changed since the last time you completed the self assessment questionnaire, you don’t need to update the ‘Business Profile’ section. If there have been changes, select ‘Re-profile’ and answer the questions within this section.
  3. This will determine which Self-Assessment Questionnaire you need to complete, and whether you need a vulnerability scan.
  4. If a scan is required, you can schedule this within the portal at a time and date that suits you. You will then need to complete the Self-Assessment Questionnaire 72 hours after the scan has passed.
  5. If a scan isn’t required, you can complete the Self-Assessment Questionnaire immediately.
  6. Once successfully completed, you’ll receive an email confirming your compliance status.

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