Last update: 9:30am, Thursday 18 October 2018
Please note that this service update does not impact all customers. We have contacted customers who may be impacted directly via email. If you are concerned about your settlements, please check your emails or contact firstname.lastname@example.org.
Our acquiring partner, First Data Merchant Solutions (FDMS), experienced a technical issue which has delayed the settlement of some transactions taken on Thursday 11 October 2018. This means that the funds you were supposed to receive in your bank account on Wednesday 17 October will be in your account by Friday 19 October (two day delay).
This delay only impacts transactions taken on Thursday 11 October 2018. It does not impact payments made via American Express and payments made via eCommerce platforms, phone or mail.
We understand how important cash flow is to your business and sincerely apologise for this inconvenience.
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