My gift cards have arrived but they are not working on my terminal, what do I do?

Your terminal should arrive pre-configured to use gift cards but if your gift cards are not working on your terminal, then follow the steps below to manually configure your terminal for gift cards. Alternatively you can contact our customer services team who will be happy to assist you with your terminal configuration.

On terminal - press the menu button twice

Scroll down to select function - press enter

Enter function code 81 - press enter

Swipe supervisor card

Accept connection method (by pressing enter)

Accept call to GEMs (by pressing enter)


Download should complete and print out at the end whether the download was successful or not


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