Contact us if you want to change the bank account your card payments are sent to, or the bank account used to pay your invoices.
You will also need to let us know if you are changing details of your legal entity, e.g. changing from a Sole Trader to a Limited Company.
Do not close your old bank account until the change is complete to avoid funds being held.
Please note that it can take up up to 14 working days, from confirmed receipt of all correct information, for the change to be completed.
Once we have received your request, we will send you forms to complete based on your account set-up. You will need to complete and sign the Direct Debit Mandates for Paymentsense and our partners, your Acquiring Bank and your Terminal Lease Company.
These must be returned by post to our Customer Service Team as a wet signature is required.
Princes Dock Street
Kingston Upon Hull
For speed of processing, in the reference section, please input the last 9 digits of your Merchant Identification Number (MID).